Privacy Policy
Last updated: January 30, 2026
1. Introduction
Cliniko Voice ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
2. Information We Collect
Personal Information
When you register for an account, we may collect:
- Email address
- Name (optional)
- Cliniko API credentials (stored securely on your device)
Voice and Audio Data
Our app records voice notes for transcription purposes. Audio recordings are:
- Processed in real-time for transcription
- Not stored on our servers after transcription is complete
- Transmitted securely using encryption
Patient Data
When you connect your Cliniko account, we access patient information solely to enable you to create and save treatment notes. This data:
- Is fetched directly from Cliniko's servers using your API key
- Is not stored on our servers
- Remains under your control at all times
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process voice recordings into text transcriptions
- Facilitate the saving of treatment notes to your Cliniko account
- Send you updates and communications about the service
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues
4. Data Security
We implement appropriate technical and organizational security measures to protect your data:
- End-to-end encryption for voice data transmission
- Secure storage of credentials using device keychain/keystore
- Regular security audits and updates
- Compliance with healthcare data protection standards
5. Third-Party Services
We use the following third-party services:
- AssemblyAI: For voice-to-text transcription
- Cliniko: For patient record management (via your API credentials)
- Supabase: For authentication and data storage
- PostHog: For anonymous usage analytics
Each of these services has their own privacy policy governing their use of data.
6. Data Retention
We retain your account information for as long as your account is active. Voice recordings are not retained after transcription. You may request deletion of your account and associated data at any time through the app settings.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Export your data in a portable format
8. Children's Privacy
Our service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: hello@clinikovoice.com